FAQs

General

• What are the payment options?
• I cannot log into my system
• Why can’t I upload leads / contacts?

Predictive Dialer

• How to determine if the Dialer is calling leads?
• X-Lite or EyeBeam Setup
• X-Lite or EyeBeam Errors
• POST URL Configuration
• Internet Connection Bandwidth
• What are the technical requirements for my computer?
• I am experiencing drop calls , poor voice quality or screen freezes
• Why am I waiting a long time for a call?
• Why do agents show up as unknown in the Agent Monitor tab?
• Why are my leads gone?
• Why can’t my customers hear me?
• Why are my agents getting kicked?

Voice Broadcasting

• How can I add numbers to My Do Not Call List
• My Voice Broadcast will not run
• How can I view the configuration of my Voice Broadcast campaign?
• Why am I not getting calls coming in?

API

• API Token Authentication Guide